When you apply for credit, products and services from us we collect personal information from you, including information about:
We collect your personal information in order to:
Besides our staff, the third parties that we share this information with include:
Providing some information is optional however if you choose not to provide any of the information that we have requested, we may be unable to provide credit, products or services to you.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected you can contact us through one of the methods listed on our Contact Us page.
Let’s solve your problem
We are committed to providing excellent customer service and are committed to resolving issues, so in the unlikely event that you have a problem understanding something or you would like to make a complaint, please let us know so that we can address it.
Who should you contact if you have a problem?
Talk to your lease consultant directly first, or contact their line manager and make them aware of your situation and the problem that has arisen so that action can be taken.
If you’re still not 100% satisfied with the outcome, or you believe that the matter is very serious, you can contact our board of directors via our Feedback & Complaints Committee at [email protected] and they will take up your concerns.
If this does not resolve your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme of which VFL Limited is a member. This independent body is approved by the Ministry of Consumer Affairs.
Complaints to FSCL will need to meet certain criteria. Click here to visit the FSCL website.